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ORDER POLICY

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  • Payment Terms: Full payment is required at the time of order unless an account has been established.  ALL orders exceeding $500 will require a 50% deposit.

  • Custom Orders: All custom orders are considered final sale and cannot be returned or exchanged.

  • Pre-Printed Stock: Pre-printed items may be exchanged or returned for store credit only. No refunds will be issued.

  • Mock-Up/Artwork Approval: By approving your mockup/artwork you agree to proceed with the order as submitted and to accept responsibility for payment. No refunds or replacements will be offered for orders when mock-ups/artwork approval has been given. PLEASE REVIEW ALL ARTWORK/MOCKUPS CARFEULLY BEFORE GIVING APPROVAL!

  • Order Changes: Any changes made to an order after approval is received are subject to additional charges.

  • Rush Orders: Rush orders are subject to availability and will be charged an additional fee.

  • Customer-Owned Items: Items provided by customers for decoration are handled at the customer's own risk and WILL NOT BE REPLACED if damaged.

  • Right to Refuse Orders: We reserve the right to refuse any order, for any reason,  at management’s discretion.

  • Uncollected Orders: WE ARE NOT RESPONSIBLE FOR ANY ORDER LEFT UNCOLLECTED FOR MORE THAN 30 DAYS.

  • Order Completion and Delivery: We strive to meet our customer needs, including deadlines, product specifications, and designs. Please be aware that various factors may influence order completion and delivery times. We cannot guarantee that every request can be accommodated. Our priority is to deliver the highest quality products and services within a reasonable timeframe. We appreciate your understanding, patience, and continued support.
     

Thank you for choosing Cushman's Customs!

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